Frequently Asked Questions
The Product
How long does the battery last?
Approximately 60-90 minutes of continuous cleaning per full charge. Full charge takes 3-4 hours via the included USB cable.
Is it truly waterproof?
The scrubber is water-resistant and safe for use in showers, tubs, sinks, and other wet environments. Do not submerge the motor unit fully in water.
What surfaces work best?
Tiles, grout, bathtubs, sinks, glass doors, kitchen counters, stovetops, floors, and even car wheels. Different brush heads are optimized for different surfaces.
How many brush heads are included?
Seven (7) interchangeable brush heads, each designed for specific tasks: flat brush, corner brush, sponge, polishing pad, grout brush, and more.
How do I switch brush heads?
Each brush snaps in and out in under 2 seconds. No tools required.
Is it loud?
No — the motor is designed to run quietly. Safe for early mornings and shared living spaces.
Shipping
Where do you ship?
Worldwide, with fastest delivery to the United States.
How long does delivery take?
US: 7-14 business days. See our Shipping Policy for other regions.
Is shipping free?
Yes — free shipping on all US orders. International rates calculated at checkout.
Do you provide tracking?
Yes, you'll receive a tracking number by email as soon as your order ships.
Returns & refunds
What is your return policy?
30-day money-back guarantee. See our Refund Policy for full details.
What if the product arrives damaged?
Contact us within 7 days of delivery at support@scrubgenie.store with photos, and we'll replace or refund immediately — no cost to you.
Orders & payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is checkout secure?
Yes. Our store uses SSL encryption and PCI-compliant payment processing. We never see or store your card details.
Can I cancel my order?
Yes, as long as it hasn't shipped yet. Email support@scrubgenie.store as soon as possible.
Do you offer bulk discounts?
Yes! Use code BULK10 at checkout for 10% off orders of 20 or more units.
Still have questions?
Email us at support@scrubgenie.store — we respond within 24 hours.